{"id":10,"date":"2025-05-05T18:30:34","date_gmt":"2025-05-05T17:30:34","guid":{"rendered":"https:\/\/yahyaouishop.com\/?page_id=10"},"modified":"2025-05-05T18:30:37","modified_gmt":"2025-05-05T17:30:37","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/yahyaouishop.com\/fr\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Refund &amp; Return Policy<\/strong><br><em>Last updated: May 5, 2025<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thank you for shopping at Yahyaoui Shop. We strive for 100% satisfaction, but to protect our business we ask that you please review the following refund and return terms carefully.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">1. Eligibility<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Timeframe:<\/strong> Returns must be initiated within <strong>7 calendar days<\/strong> of delivery date.<\/li>\n\n\n\n<li><strong>Condition:<\/strong> Items must be unused, in their original packaging, with all tags and seals intact.<\/li>\n\n\n\n<li><strong>Non-returnable items:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Clearance or \u201cfinal sale\u201d merchandise<\/li>\n\n\n\n<li>Perishable goods (e.g., food, cosmetics once opened)<\/li>\n\n\n\n<li>Gift cards<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2. Return Process<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Request authorization<\/strong> by emailing <a>returns@yahyaouishop.ma<\/a> with your order number and reason for return.<\/li>\n\n\n\n<li><strong>Receive RMA code<\/strong> (Return Merchandise Authorization) within 2 business days.<\/li>\n\n\n\n<li><strong>Ship back<\/strong> the item within 3 calendar days of RMA issuance, at your expense, using a trackable carrier.<\/li>\n<\/ol>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Note:<\/strong> We reserve the right to refuse returns sent without prior authorization or outside the 7-day window.<\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\">3. Refunds<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once we receive and inspect your return, we\u2019ll notify you within 5 business days of approval or rejection.<\/li>\n\n\n\n<li><strong>Approved refunds<\/strong> will be issued to your original payment method within 7\u201310 business days.<\/li>\n\n\n\n<li><strong>Partial refunds<\/strong> may apply for items not in original condition or missing parts.<\/li>\n\n\n\n<li><strong>Restocking fee:<\/strong> A 10% restocking fee may apply, unless you opt for store credit (no fee).<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4. Exchanges<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Exchanges are subject to product availability.<\/li>\n\n\n\n<li>If your desired replacement is out of stock, you may choose store credit or a refund.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5. Late or Missing Refunds<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you haven\u2019t received your refund within 10 business days, please check with your bank or credit card company.<\/li>\n\n\n\n<li>Still not found? Contact us at <a>contact@yahyaouishop.ma<\/a> and we\u2019ll investigate.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Return PolicyLast updated: May 5, 2025 Thank you for shopping at Yahyaoui Shop. We strive for 100% satisfaction,<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/yahyaouishop.com\/fr\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yahyaouishop.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/yahyaouishop.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/yahyaouishop.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/yahyaouishop.com\/fr\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":1,"href":"https:\/\/yahyaouishop.com\/fr\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":21896,"href":"https:\/\/yahyaouishop.com\/fr\/wp-json\/wp\/v2\/pages\/10\/revisions\/21896"}],"wp:attachment":[{"href":"https:\/\/yahyaouishop.com\/fr\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}